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Help & Support

Help & Support

Before you contact us, please take a moment to look through our detailed Help and Support section as it is most likely your question has already been answered and you can get an immediate solution to your problem.



Most common Problems
How To Take a Screen-Shot
How to Save the Web Page Source Code
POP UPS
What is a 'browser cache', and how do I clear it?
How do I enable cookies in my browser?
How do to clear browser cookies?
If you have cookies disabled on your browser you will not be able to log in
I can\'t remember my password!
What are the benefits of registering on Muslim.Marry Me.com?
How much do I have to pay to register on Muslim Marry Me.com?
Can I create a profile on behalf of someone else?
How do I choose a username, and what's the importance of this?
When registering, I am told my email address is already in use. What does this mean?
What is a Saved Search?
Why do I receive so many new member notification emails, and can I turn these off?
What pictures am I not allowed to upload to my profile?
What pictures do you recommend I upload to my profile?
Primary Picture
What format should my pictures be in?
How do I resize my picture?



Most common Problems

    * How do I delete my account?
          o Login to your account
          o Select My Profile from the main menu
          o Click on Remove Profile
          o Tell us why you're leaving us and click Remove My Profile

·A bug on Muslim Marry Me.com, How do I report this?

If you encounter an error while using our service, please don\'thesitate to email and let us know. Please be as thorough aspossible and include as much information as you can, including:

          * The time and date of the error
          * Your SingleMuslim.com username
          * What you were doing when you encountered the error
          * Any error messages which were displayed
          * A screen shot of the web page (see below)
          * The source code for the page (see below)
          * Any steps which may help us to reproduce the error




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How To Take a Screen-Shot

If you are using Windows XP on a PC, please follow the steps below. Other
operating systems and versions may vary slightly.
•    Press the Print Screen button on your keyboard. This will take a snap-shot of your screen and copy it to your clipboard.
•    Open Microsoft Paint by going to Start, All Programs, Accessories, Paint.
•    Go to Edit, Paste from the main menu. This will paste an image of your screen onto the drawing canvas.
•    Go to File, Save As... and select JPEG from the Save as type drop-down box. Type a name for the file and click Save.
•    Attach this to your email address bugs@muslimmarryme.com



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How to Save the Web Page Source Code

The source code of a web page is almost like a blue-print for the page you're
viewing. If you have encountered an error, this information can help us to see
exactly  how the page has been displayed and help us find any errors in it. These instructions may vary slightly.

o    Right-click anywhere on the web page and click View Source.
o    Select File, Save As or Save Page As.
o    Select Text File from the Save as type drop-down box. Type a name for the file, ensuring this ends in .txt and click Save.
o    Attach this to your email, address@info@muslimmarryme.com
•    Once we receive your bug report we'll get back to you as a matter of priority.
When clicking a picture or sending a message it says pop ups blocked or nothing happens!



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POP UPS

You must have POP UPS Enabled to view full size pictures and send messages. Most modern internet browsers have built in POP UP BLOCKER and you need to make sure pop ups are enabled, but other software such as internet security suites and browser tool bars may also block pop ups again allow pop ups from us.

You can normally allow pop ups by clicking on the information bar that tells you POP UPS are blocked and enabling them.




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What is a 'browser cache', and how do I clear it?

What is a cache?
Each time you visit a web site, your computer downloads the pages to your computer from the internet. To save time next time you visit this page, your internet browser may save a copy of it on your computer. This is called caching.

How to clear your cache
By deleting the files in your internet cache, your web browser will download the latest copy of the page you're looking at. Simply follow the instructions for your browser below.

Internet Explorer

· From the main menu, click Tools, Internet Options.

· Click the button Delete Files.

· Click OK to confirm you want to delete all temporary internet files.

· Click OK on the Internet Options box to close this.

Mozilla Firefox

    • From the main menu, click Tools, Options.
    • Select the Privacy button from the top of the page, then click the Cache tab.
    • Click the Clear Cache Now button and confirm any prompts.

Other Browsers
For information on how to clear the cache on other browsers, see your browser's

help file.




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How do I enable cookies in my browser?

To enable cookies in your browser, please follow these simple steps:

    • Internet Explorer
      • Go to Tools, Internet Options.
      • Select the Privacy tab.
      • Click the Default button which will allow cookie to be set.
      • Click OK and re-try logging in.
    • Mozilla Firefox
      • Go to Tools, Options.
      • Click the Privacy button at the top of the window.
      • Select the Cookies tab.
      • Ensure the box is ticked which says Allow sites to set cookies.
      • Click OK and re-try logging in.
    • Other Browsers
      • Please consult your internet browser's help file if you are unsure how to enable cookies



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How do to clear browser cookies?

To clear your browser's cookie information for the website Muslim Marry me.com, please click here to delete all your cookies.

A small number of our users are experiencing difficulties trying to log into SingleMuslim.com, and are receiving the error There is no user '0' registered on Muslim Marry Me.com

We're currently trying to find the source of this issue as it's only affecting a few users, and appears to be resolved by clearing your web browser's cache.

If you do encounter this error, please contact us and let us know as we will then be able to check our logs to try resolve the problem.

Sections of our web site will not function correctly if temporary Cookies are Blocked, Deleted or Disabled.

MuslimMarryme.com requires cookie to be enabled on your Internet Browser in order to use our service.

A cookie is a small piece of information which is set on your computer to remember information such as your username and login information. The data stored in these cookies can only be accessed by the site which set it, and cannot be used to identify or obtain personal information from you. Cookies help us to keep our site secure and ensure nobody else accesses your account. All cookies from MuslimMarryme.com are automatically deleted when you close your internet browser.




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If you have cookies disabled on your browser you will not be able to log in

To enable cookie in your browser, please follow these simple steps:

    • Internet Explorer
      • Go to Tools, Internet Options.
      • Select the Privacy tab.
      • Click the Default button which will allow cookie to be set.
      • Click OK and re-try logging in.
    • Mozilla Firefox
      • Go to Tools, Options.
      • Click the Privacy button at the top of the window.
      • Select the Cookies tab.
      • Ensure the box is ticked which says Allow sites to set cookies.
      • Click OK and re-try logging in.
    • Other Browsers
      • Please consult your internet browser's help file if you are unsure how to enable cookies

All cookies can be removed via your browser or third party cookie-cleaning tools. More information about cookies, what they are and how they work can be found here: http://www.allaboutcookies.org/

Any of the following Software / Third Party Services can result in Cookies being inaccessible via you browser:

    • Browser Configuration:
      • Cookie Cleaning / Deletion / Blocking
      • Security Settings
      • Cookie Management
    • Operating System Configuration:
      • Cookie Cleaning / Deletion / Blocking
    • Firewall Setting:
      • Cookie Cleaning / Deletion / Blocking
    • Third Party Software:
      • Cookie Cleaning / Deletion / Blocking
      • Anti Virus Software
      • Anti Adware Software
      • Anti Spyware Software
      • Other Security Software
      • Other Security Software
    • Internet Connection:
      • Cookie Cleaning / Deletion / Blocking
      • ISP Cookie Stripping
      • Network Cookie Stripping
      • Transport / Transmission Packet Loss



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I can\'t remember my password!

If you have forgotten your account password, please go to the Password Reminder page. Enter the email address you registered with and click Go. Your password will be sent to the email address associated with your account.

Once you log in, we recommend you change your password to something more memorable.




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What are the benefits of registering on Muslim.Marry Me.com?

There are lots of reasons for registering on Muslim Marry Me.com! Here are just a few of the benefits:
o    Use our powerful search engine to find your Muslim Marriage Partner online
o    Over a number of UK Muslim Singles to search from
o    Send messages to members with whom you feel you may be compatible
o    Local Search - Find Muslim Singles in your area
o    UK Based service tailored for UK Muslim Singles
o    Upload multiple pictures to your photo galleries
o    Your Private Gallery allows you to restrict access to your photographs to protect your privacy
o    It's Safe, Secure and Discreet



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How much do I have to pay to register on Muslim Marry Me.com?

It's completely free to register and search for your partner on Muslim Marry Me.com

o Register now for FREE!




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Can I create a profile on behalf of someone else?

Of course you can! Simply select who the profile is for on the registration form and this information will be displayed on your profile so other people know who the profile has been made for.


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How do I choose a username, and what's the importance of this?

Your username is your log in name.

o Usernames must consist only of letters, numbers and underscores (_).

o You cannot use spaces or special characters such as ? * @ # % $.

o Your username must be at least 6 characters in length and shorter than 16 characters.

o You can't have more the 5 numbers in your username.

Valid usernames would include:

o Sufyan

o Sufyan10

o Sufyan243




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When registering, I am told my email address is already in use. What does this mean?

Each Muslimmarryme.com profile must have a unique email address. If you (or somebody else) has already created a profile with this email address, you will either need to use a different email address, remove your account or contact us for further assistance.

If you believe your email address is being used by someone else, please contact us immediately.




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What is a Saved Search?

When you do a search on Muslim Marry Me.com you have the option to Save this Search so you can load your search criteria in future. Simply enter a name for the saved search for your reference and click Save.

When you save your search you are given the option to receive New Member Alerts. You will receive an email whenever a new members signs up who matches your saved search criteria.




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Why do I receive so many new member notification emails, and can I turn these off?

These are sent out when a user registers who matches one of your Saved Searches. You can control whether you receive these emails by changing your New Member Alert settings.

To turn New Member Alerts on or off, please follow these simple steps:

· Log in to your profile and select My Searches from the main menu.

· Click the alarm icon next to the name of the saved search and this will toggle the email alerts on and off.

If you don't want to receive these messages in future, simply un-tick the New

Member Alerts box when you save your search.




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What pictures am I not allowed to upload to my profile?

    • Pictures containing contact information
    • Information which could be used to identify you
    • pictures of a sexual or suggestive nature



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What pictures do you recommend I upload to my profile?

All pictures on our site go through our standard approval process to ensure there's nothing offensive, fake or containing contact details or other web addresses. The following guidelines should give you an idea of what is and isn't allowed on our service:




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Primary Picture

Your Primary Picture must be a clear head-and-shoulders shot of yourself.




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What format should my pictures be in?

Pictures should be below 2MB in size and in JPEG format. If you are unsure or don't know how to resize or change the format of your pictures, please send it to us and we will do this for you.




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How do I resize my picture?

When you upload your picture to your Single Muslim profile, it must be less than 2MB in size. Most digital cameras are capable of taking pictures much larger than this and therefore they must be reduced in size before being uploaded to your profile. For the web, pictures don't usually need to be any larger than 800x800 pixels.

Although most image editing software is capable of resizing images, the following guide is for using Microsoft Paint as almost every PC should have this installed.

1. Open Microsoft Paint from the Start Menu. This should be in All Programs, Accessories.

2. Go to File, Open... and select the picture you'd like to resize.

3. Select Image from the main menu, then Stretch/Skew.

4. Enter the percentage to resize the image in both the Horizontal and Vertical fields. For example, entering 75% will make the image smaller than the original size. Make sure Save as type is set to JPEG and save the file as you would normally.

5. Upload the new picture to your profile by logging in and selecting My Pictures.

If you are still having problems with your picture, please send it to us and we will happily resize it and upload it to your profile for you, free of charge.


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